RingCentral VoIP Review

   Introduction

RingCentral is headquartered in Belmont and incepted in 1999. They have offices all across the US and in international places like London, Singapore, Paris, Manila, China, Russia, and more.

RingCentral is one of the most popular and powerful VoIP service providers. It is secure, reliable, and offer effective cloud communication that eliminates the need for on-premise PBX hardware.

Customers get service through mobile apps, business SMS, and conduct online meetings. RingCentral is way more than a phone system. They have comprehensive hosted business communication that offers all the features you can ask for.

You can manage all your business communication with your phone or computer, from any geographical location. You don’t need additional hardware. RingCentral offers you a simplified billing option, free onboarding service, 24/7 customer support, and the best of features in your service plan.

Plan & Pricing

RingCentral offers all-inclusive pricing that comes in one consolidated bill. It doesn’t have complicated management or billing that includes multiple vendors. The packages you select from RingCentral give you an upfront cost. You get an all-inclusive service that includes voice, text, fax, audio conferencing, online meeting, and more. You also get desktop apps, mobile apps, and other features.

With the help of transparent plans and pricing, you know what you pay for and don’t have to pay for hidden costs. Along with advanced features, this VoIP service provider offers unlimited calling facility across Canada and the US.

If you have on-premise PBX systems, the operators will give you an estimated cost for connecting those too. Apart from obvious price tags on PBX hardware, new telephones, software licensing, you need to know some of the possible hidden PBX costs. These include:

• Maintenance contract
• PBX replacement or upgrades
• Cost to connect multiple locations
• Telecom charges for long-distance or international calling
• Charges for standalone service like audio conferencing and online faxing

   Call features

RingCentral gives you phone numbers at a basic level. You get:

• Toll-Free numbers for people to connect with you
• Local numbers with more than 200 area codes
• Directory listing to make the company’s number accessible to all.

Advanced Call Features

RingCentral gives you call management service at an advanced level. Under this you get:

• An auto-receptionist that greets your customers
• Extensions to keep all the employees connected irrespective of geographical reach
• Answering rules to make communication flexible, accurate, and redirect them to the right people
• Call forwarding depending on the right time to attend it
• Call screening to control who has access to your company
• Dial-by-names to easily connect within the department by online dialing name and not remembering numbers
• Call recording to keep a track of important company calls
• Call logs to keep a record of inbound and outbound calls
•  Message alert to send instant texts to customers listed
• Missed call notification to track who called you and to easily get back
• Caller ID to make and receive calls easily
• RingMe is a special feature to make calls accessible to you from any part of the world

Equipment

In order to make use of VoIP services, you need devices that support it. Find out what devices support RingCentral in order to buy new ones or use the ones on-premises:

• Phones sold and supported: there are pre-configured phones sold by RingCentral that you can directly order. They are plug & play phones that fully support and are designed to work with this service provider. These VoIP phones come with headsets and the options differ according to geographical region.
• Phones assisted but not sold: RingCentral can install the VoIP service in your device if you already have them in your office. These include Cisco, Polycom, and Yealink phone. The customer gets an account to access the Assisted Device Provisioning tool. It offers a step-by-step guide that you can add to your phone to operate RingCentral.
• Phones that work manually: There are phones from Cisco, Polycom, and Yealink that are SIP-enabled. These need manual installation done by the service providers. More brands like Grandstream, Panasonic, Snom, and Aastra also work like this.

Support Services

RingCentral offers support 24/7 and offers toll-free numbers that you need to call up depending on your geographical region. They help you get started, change password, help you log in to your account, and other network requirements.

Customers must know the support team of RingCentral cannot troubleshoot and configure IP phones that are bought from different vendors. They prefer you to take the entire package from them or have enough assistance to manage any issue from the third-party device.