RingCentral is headquartered in Belmont and incepted
in 1999. They have offices all across the US and in international places like
London, Singapore, Paris, Manila, China, Russia, and more.
RingCentral is one of the most popular and powerful
VoIP service providers. It is secure, reliable, and offer effective cloud
communication that eliminates the need for on-premise PBX hardware.
Customers get service through mobile apps, business
SMS, and conduct online meetings. RingCentral is way more than a phone system.
They have comprehensive hosted business communication that offers all the
features you can ask for.
You can manage all your business communication with your phone or computer, from any geographical location. You don’t need additional hardware. RingCentral offers you a simplified billing option, free onboarding service, 24/7 customer support, and the best of features in your service plan.
Plan & Pricing
RingCentral offers all-inclusive pricing that comes
in one consolidated bill. It doesn’t have complicated management or billing
that includes multiple vendors. The packages you select from RingCentral give
you an upfront cost. You get an all-inclusive service that includes voice,
text, fax, audio conferencing, online meeting, and more. You also get desktop
apps, mobile apps, and other features.
With the help of transparent plans and pricing, you
know what you pay for and don’t have to pay for hidden costs. Along with
advanced features, this VoIP service provider offers unlimited calling facility
across Canada and the US.
If you have on-premise PBX systems, the operators
will give you an estimated cost for connecting those too. Apart from obvious
price tags on PBX hardware, new telephones, software licensing, you need to
know some of the possible hidden PBX costs. These include:
Maintenance contract
PBX replacement or
upgrades
Cost to connect multiple
locations
Telecom charges for
long-distance or international calling
Charges for standalone
service like audio conferencing and online faxing
Call features
RingCentral gives you phone numbers at a basic
level. You get:
Toll-Free numbers for
people to connect with you
Local numbers with more
than 200 area codes
Directory listing to make
the company’s number accessible to all.
Advanced Call Features
RingCentral gives you call management service at an
advanced level. Under this you get:
An auto-receptionist that
greets your customers
Extensions to keep all the
employees connected irrespective of geographical reach
Answering rules to make
communication flexible, accurate, and redirect them to the right people
Call forwarding depending
on the right time to attend it
Call screening to control
who has access to your company
Dial-by-names to easily
connect within the department by online dialing name and not remembering
numbers
Call recording to keep a
track of important company calls
Call logs to keep a record
of inbound and outbound calls
Message alert to send instant texts to customers listed
Missed call notification
to track who called you and to easily get back
Caller ID to make and
receive calls easily
RingMe is a special
feature to make calls accessible to you from any part of the world
Equipment
In order to make use of VoIP services, you need
devices that support it. Find out what devices support RingCentral in order to
buy new ones or use the ones on-premises:
Phones sold and supported:
there are pre-configured phones sold by RingCentral that you can directly
order. They are plug & play phones that fully support and are designed to
work with this service provider. These VoIP phones come with headsets and the
options differ according to geographical region.
Phones assisted but not
sold: RingCentral can install the VoIP service in your device if you already
have them in your office. These include Cisco, Polycom, and Yealink phone. The
customer gets an account to access the Assisted Device Provisioning tool. It
offers a step-by-step guide that you can add to your phone to operate
RingCentral.
Phones that work manually:
There are phones from Cisco, Polycom, and Yealink that are SIP-enabled. These
need manual installation done by the service providers. More brands like
Grandstream, Panasonic, Snom, and Aastra also work like this.
Support Services
RingCentral offers support 24/7 and offers toll-free
numbers that you need to call up depending on your geographical region. They
help you get started, change password, help you log in to your account, and
other network requirements.
Customers must know the support team of RingCentral
cannot troubleshoot and configure IP phones that are bought from different
vendors. They prefer you to take the entire package from them or have enough
assistance to manage any issue from the third-party device.
